Overview

Job Title: Front Desk Supervisor
Location: Pinnacle Hotel Whistler Village, Whistler, BC
Job Type: Permanent – Full time
Compensation: $36.06 per hour
Hours: 40 hours per week

About the Role
We are seeking an enthusiastic, service-oriented Front Desk Supervisor to join our team. This role is responsible for supporting the daily operations of the front desk while providing exceptional guest service. The ideal candidate is a strong communicator who leads by example, enjoys working in a fast-paced environment, and is committed to creating memorable guest experiences.

Key Responsibilities
• Supervise and support front desk staff during assigned shifts.
• Deliver exceptional guest service and promptly resolve guest concerns.
• Oversee guest check-ins, check-outs, room assignments, and billing accuracy.
• Train, coach, and mentor front desk team members.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure a seamless guest experience.
• Respond professionally to guest inquiries by phone, email, and in person.
• Support the Front Office Manager with operational and administrative duties as required.

Qualifications
• Completion of secondary school certification
• 1 – 6 months of previous hotel front desk experience required.
• Strong customer service and conflict-resolution skills.
• Excellent verbal and written communication abilities.

How to Apply
Please submit your resume and a brief cover letter to pinnaclewhistlervillage@gmail.com

If you are passionate about hospitality, enjoy leading a team, and thrive in a guest-focused environment, we encourage you to apply. We look forward to welcoming you to our team.