Volunteer Experience · Work Experience · Work & Career

Overview

Position Info:

·         Position: Guest Services Manager

·         Terms of employment: Full-time, Permanent

·         Wage: $38.50/hour

·         Working Hours: 30-40 hours/week

·         Number of Positions: 2

·         Work Location: 885 Cranberry Lake Road, Valemount, BC V0E 2Z0

Benefits:

·         4% vacation pay

Job Duties:

·         Plan and oversee daily guest service and housekeeping operations to ensure guest rooms and common areas consistently meet the hotel’s cleanliness and service standards

·         Supervise housekeeping employees, assign daily responsibilities, monitor work performance, and ensure rooms are prepared according to established hotel procedures

·         Recruit, train and support housekeeping team, including providing orientation, operational instruction and ongoing performance feedback

·         Develop staff schedules and coordinate housekeeping coverage based on room occupancy, anticipated guest volumes and operational requirements

·         Establish and enforce housekeeping procedures, service standards, workplace safety practices and quality-control requirements

·         Conduct regular inspections of guest rooms and public areas, identify service or maintenance deficiencies, and coordinate corrective work with maintenance team

·         Monitor the use and inventory of linens, guest amenities, cleaning products and housekeeping supplies, and arrange replenishment as required

·         Coordinate with suppliers and service providers regarding housekeeping materials, equipment and other operational supplies, including reviewing pricing and service requirements

·         Monitor housekeeping-related operating costs and assist with departmental budgeting and expense control to ensure efficient use of labour and supplies

·         Review employee performance, address performance or service issues, and implement appropriate training or operational improvements

·         Respond to guest concerns relating to room cleanliness, housekeeping services or accommodation standards and ensure issues are resolved promptly and professionally

Job requirements:

·         Language: English

·         Education: Completion of secondary school is required

·         Experience: 3-5 years of supervisory experience in the accommodation industry is required

How to Apply:

·         Company Information: 1162938 B.C. Ltd dba Comfort Inn & Suite Valemount

·         Email address: comfortinnvalemount@outlook.com

·         Please apply via Email indicated above