Overview
As an Assistant Banquet Manager at CRMR, the primary goal is to oversee planning and flawless execution of hotel events and functions, to lead banquet team to deliver outstanding guest experiences, to ensure seamless banquet and conference room operations and to aid the Food and Beverage Manager in delivering exceptional dining experiences to our guests.
Vacancy – 1
Salary – $57,596 to $58,000 per year (to be negotiated)
Permanent, full-time (40 hours/week)
Employment conditions: Early morning, morning, day, evening, night, weekend, flexible hours
Start date: As soon as possible
Language: English
Education: 1 to 2 years post-secondary certificate or diploma with specialization in hospitality management or administration
Work location: 1 Emerald Lake Rd, Field, BC V0A 1G0
Requirements/Experience:
• 2-3 years of F&B supervisory or management experience, particularly in banquets within a hotel/resort setting
• Exceptional eye for detail and client service
• Strong leadership, coaching and delegation abilities
• Effective organizational and communication skills
• Comfort learning new systems and processes
• Capability to handle guest and staffing issues with guidance from the General Manager and HR.
• Ability to work all shifts and provide support during daily service, breakfast, lunch, dinner, and banquets as needed
Duties/responsibilities:
• Oversee planning and flawless execution of hotel events and functions.
• Lead banquet team to deliver outstanding guest experiences.
• Ensure seamless banquet and conference room operations.
• Manage full setup and teardown of venue spaces as per BEOs.
• Supervise banquet staff during events and functions.
• Ensure dietary restrictions accommodated.
• Maintain budget controls through accurate billing.
• Attend BEO meetings with cross-functional teams.
• Create staff schedules that meet guest service standards.
• Assist with payroll, gratuities, tip outs.
• Coach and mentor banquet service staff
• Model exemplary guest service skills and standards
• Proactively address any staff performance issues
• Manage linen, supplies, liquor, wine, beer stock
• Act as a Floor Manager in the absence of the Food & Beverage Manager
• Perform any other duties as required or communicated by the Food & Beverage Manager/Hotel Manager
• Monitor staff performance
• Plan and organize daily operations
• Set staff work schedules
• Supervise staff
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Enforce provincial/territorial liquor legislation and regulations
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Leading/instructing individuals
• Address customers’ complaints or concerns
• Provide customer service
• Manage events
Work conditions and physical capabilities:
Fast-paced environment, work under pressure, attention to detail, combination of sitting, standing, walking, standing for extended periods, large workload
Personal suitability:
· Client focus
· Dependability
· Efficient interpersonal skills
· Excellent oral communication
· Excellent written communication
· Flexibility
· Organized
· Reliability
· Team player
· Ability to multitask
Benefits:
Dental plan, health care plan and disability benefits, free parking available, on-site housing options and other benefits
How to apply:
Please send your cover letter, resume including references attesting work experience to recruitment@crmr.com.
We thank all applicants for their interest, however only those selected for an interview will be contacted.
