Overview
Position Info:
· Position: Guest Services Manager
· Terms of employment: Full-time, Permanent
· Wage: $38.50/hour
· Working Hours: 30-40 hours/week
· Number of Positions: 2
· Work Location: 885 Cranberry Lake Road, Valemount, BC V0E 2Z0
Benefits:
· 4% vacation pay
Job Duties:
· Plan and oversee daily guest service and housekeeping operations to ensure guest rooms and common areas consistently meet the hotel’s cleanliness and service standards
· Supervise housekeeping employees, assign daily responsibilities, monitor work performance, and ensure rooms are prepared according to established hotel procedures
· Recruit, train and support housekeeping team, including providing orientation, operational instruction and ongoing performance feedback
· Develop staff schedules and coordinate housekeeping coverage based on room occupancy, anticipated guest volumes and operational requirements
· Establish and enforce housekeeping procedures, service standards, workplace safety practices and quality-control requirements
· Conduct regular inspections of guest rooms and public areas, identify service or maintenance deficiencies, and coordinate corrective work with maintenance team
· Monitor the use and inventory of linens, guest amenities, cleaning products and housekeeping supplies, and arrange replenishment as required
· Coordinate with suppliers and service providers regarding housekeeping materials, equipment and other operational supplies, including reviewing pricing and service requirements
· Monitor housekeeping-related operating costs and assist with departmental budgeting and expense control to ensure efficient use of labour and supplies
· Review employee performance, address performance or service issues, and implement appropriate training or operational improvements
· Respond to guest concerns relating to room cleanliness, housekeeping services or accommodation standards and ensure issues are resolved promptly and professionally
Job requirements:
· Language: English
· Education: Completion of secondary school is required
· Experience: 3-5 years of supervisory experience in the accommodation industry is required
How to Apply:
· Company Information: 1162938 B.C. Ltd dba Comfort Inn & Suite Valemount
· Email address: comfortinnvalemount@outlook.com
· Please apply via Email indicated above