Overview
Business Operating Name: Fairmont Empress Hotel
Title: Assistant Restaurant Manager
Number of Available Positions: 1
Terms of Employment: Permanent, Full-Time (40 h/w)
Wage: $25.00
Language of Work: English
Work Location: Victoria, BC
Company Profile:
Empress Hotel Operations Corporation, operating the prestigious Fairmont Empress in Victoria, BC, is a leading employer in the region’s luxury hospitality sector. Overlooking the iconic Inner Harbour, this world-renowned hotel offers 464 elegantly designed guest rooms and suites, along with premier event and conference facilities. As one of the most desirable workplaces on Vancouver Island, Fairmont Empress is known for offering competitive wages, excellent benefits, and exceptional career development opportunities in a vibrant and supportive environment—making it an ideal choice for hospitality professionals seeking to grow their careers in an iconic setting.
We are searching for a dedicated and experienced Assistant Restaurant Manager to join our team. You will play a key role in delivering exceptional guest experiences across the hotel’s renowned Food & Beverage outlets, including Q at the Empress, Q Bar, Veranda, Lobby Lounge, and In-Room Dining, on a rotational basis. Supporting overall restaurant operations, you will assist in supervising service teams, ensuring smooth day-to-day function, and upholding Fairmont’s high standards in luxury hospitality.
Job Duties and Responsibilities:
• Supervise daily front-of-house operations across various food and beverage venues, ensuring consistent delivery of luxury guest experiences.
• Lead, coach, and inspire service teams to uphold brand standards, service protocols, and performance expectations.
• Respond promptly to guest feedback and service issues, maintaining a high level of professionalism and guest satisfaction.
• Coordinate scheduling, task delegation, and shift management to optimize team productivity.
• Oversee training and development initiatives to build staff capability and service excellence.
• Maintain a safe, clean, and compliant dining environment in accordance with health and safety regulations.
• Liaise with cross-functional hotel departments to support smooth coordination of services and events.
• Monitor inventory usage and assist with procurement to ensure seamless operations.
• Support strategic service improvements by identifying operational efficiencies and implementing best practices.
• Represent management in departmental meetings and support broader hotel initiatives and guest programs.
Employment requirements:
• Diploma or degree in Hospitality Management, Business Administration, or a related field.
• Minimum 1-2 years of supervisory or management experience in Food & Beverage, preferably within an upscale full-service hotel or restaurant.
• Valid Serving It Right and Food Safe Level One certifications.
• Proven leadership experience in a similar role.
• Customer-focused mindset with a strong passion for food and beverage excellence.
• Skilled in using restaurant POS systems and Microsoft Office, particularly Excel for scheduling and reporting.
• Solid knowledge of health, safety, and sanitation regulations.
• Experience with inventory management, staff scheduling, and budget oversight.
• Wine expertise at or above WSET Level 2 certification.
• Flexible availability, including early mornings, late nights, weekends, and holidays.
Your Skills:
• Strong leadership with experience guiding and motivating restaurant teams.
• Excellent communication skills and a professional, guest-first attitude.
• Strong interpersonal and problem-solving abilities and demonstrates the ability to lead by example.
• Good understanding of restaurant operations, service standards, and safety protocols.
• Able to handle pressure, multitask, and make quick, effective decisions.
• Organized, punctual, and detail-oriented with a strong work ethic.
Contact information/how to apply:
Email resume to: recruitfairmontempress@gmail.com
As an equal opportunity employer, we encourage applications from all qualified individuals and specifically applicants from traditionally underrepresented groups – including Indigenous persons, vulnerable youth, newcomers, and persons with disabilities – who may contribute to the continued diversification of our organization.
