Overview

Regency Nannies is an agency specializing in the recruitment and placement of childcare and household staff for families. We are seeking a Recruitment Agency Manager.

WORK SCHEDULE

Monday to Friday, from 9:00 a.m. to 5:00 p.m., with a 30-minute break each day. The schedule represents 7.5 hours of work per day, for a total of 37.5 hours per week.

MAIN RESPONSIBILITIES

·   Supervise the agency’s daily operations and coordinate the work of the team responsible for recruitment, placement and customer service.

·   Communicate with client families to understand their specific childcare and household staffing needs.

·   Oversee the review of applications, interviews, reference checks, assessment of candidates’ experience and approval of profiles presented to families.

·   Coordinate the matching of families with candidates based on experience, skills, availability and the expectations of both parties.

·   Assign files among team members, establish priorities and monitor ongoing recruitment mandates.

·   Advise and support the team when a recruitment or placement file presents particular challenges.

·   Follow up with families and candidates after placements, assess their satisfaction and intervene when necessary to resolve complex situations.

·   Develop and improve internal procedures related to recruitment, selection, placement and client follow-up.

·   Ensure that client and candidate files are complete, organized and handled confidentially.

·   Monitor the agency’s results, including ongoing mandates, completed placements, recruitment timelines and client satisfaction.

·   Contribute to the development of the agency’s services and to the continuous improvement of the client and candidate experience.

·   EDUCATION

Secondary school diploma – completed.

WORK EXPERIENCE

Two years of work experience in recruitment, staffing, human resources, service management or a related field is required. Experience with a recruitment or staffing agency is considered an asset.

LANGUAGES

French and English required – bilingual proficiency, both spoken and written. Proficiency in both languages is required because the position involves regular communication with French- and English-speaking client families, candidates and agency partners.

SKILLS AND COMPETENCIES

Leadership, reliability, punctuality, sound judgment, sense of responsibility, autonomy, discretion, confidentiality, strong interpersonal skills, organizational skills, ability to set priorities, ability to manage multiple files simultaneously, team supervision skills, client-service orientation, problem-solving skills and excellent communication.