Overview

Basic Job Description:

-Leads by example and demonstrates the importance of treating every team member and guest with respect

-Assists the Restaurant Manager in recruitment and retention strategies

-Reacts immediately to issues requiring attention during the shift

-Provides ongoing, specific direction to team members

-Encourages an exciting and fun work environment while motivating team members to meet goals

-Trains, orientates and monitors new team members, using PTS and feedback binder

-Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)

-Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

-Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members

-Responds to guest in a friendly manner while maintaining an appropriate sense of urgency

-Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

-Assists in the running of company-wide incentive programs

Operations Management

-Displays knowledge of and works in compliance with applicable legislation

-Complies with and enforces all Tim Hortons operating standards

-Ensures that all product and packaging is properly merchandised and stocked

-Responsible for shift cash procedures

-Maintains operational efficiency through use of positioning charts

-Supervises team members to ensure primary and secondary duties are completed

Supervisor wages start at $16/hour