Overview
Company Name: Totem Resorts
Business Address: 120 Totem Road Sioux Narrows, Ontario P0X 1N0
Number of Positions: 5
Title of Position: Guest Services Representative (NOC 64314)
Position Starts Immediately: Yes
Terms of Employment: Seasonal full-time employment from April to November each year, with annual relocation to Northwestern Ontario required. On-site work at the resort location; schedule may include weekends, evenings, and holidays during peak guest periods.
Language Requirement(s): English
Wage: $19.50/ hour
Hours per week: 32
Benefits Package:
Competitive seasonal wage, accommodation available for 170 bi-weekly and 3 meals per day included, and the role offers the opportunity to work in a resort setting in Northwestern Ontario during the operating season. Gratuities available if required.
Location of work: 120 Totem Road Sioux Narrows, Ontario P0X1N0
Education: No Degree Certificate or Diploma
Work Experience: 7 Months To Less Than 1 Year
Job Duties:
🤝 Welcome guests warmly and assist with check-in, check-out, and general resort inquiries.
📞 Answer incoming calls, respond to messages, and direct guest requests to the appropriate department.
📋 Maintain accurate guest records, reservations, and daily front desk documentation.
🧭 Provide information about resort amenities, local activities, and seasonal services in Northwestern Ontario.
🧹 Coordinate with housekeeping, maintenance, and management to support timely guest service.
🚨 Address guest concerns promptly and escalate issues when needed to ensure a positive experience.
🗓️ Assist with scheduling, room status updates, and daily operational tasks during the resort season.
🤝 Other duties that are required to help out as necessary.
Job Requirements:
🎓 Secondary school graduation certificate or equivalent experience is an asset.
⏳ Previous experience in guest services, reception, hospitality, or customer service is required.
💬 Strong English communication skills, with a polite and professional phone manner.
💻 Comfortable using reservation systems, email, and basic computer applications.
🤝 Excellent interpersonal skills and the ability to work well with guests and team members.
👀 Strong attention to detail when handling bookings, payments, and guest information.
🚗 Willingness to relocate to Northwestern Ontario annually from April to November.
💪 Ability to work in a fast-paced resort environment and support extended service hours when required.
Contact Information:
Please apply directly to this website >>> https://app.fillarole.ca/jobs/1078/guest-services-representative/sioux-narrows-on
Apply In person:
120 Totem Rd
Sioux Narrows, ON
P0X 1N0
Between 09:00 AM and 04:00 PM
