About Construction trades helper Water Technician

Job Description:

-          Travel to and from restoration projects inside our service area

**Oyama to Revelstoke (South/North) and Nakusp to Chase (East/West)

-          Daily Vehicle safety and maintenance inspections

**Complete vehicle sign out form daily. Forms are found to the right of the vehicle key box in the shop. Pre-Trip Inspection Forms are to be filled out for vehicles used that day. Forms are attached the brown shelving unit at the entrance of the shop (green door).

-          Obtain work authorizations when required

**Check to make sure one is completed on initial claims, use encircle app link and send to client’s phone for signature when able

-          Complete pre/post loss Docusketch photos

**(Pre)Prior to ‘any’ work commencing & (Post)Following all emergency work and removals.  Check in the Docusketch app to make sure both have been completed before pulling equipment and leaving a loss.

-          Document claim photos in Encircle and create file/photo notes for claim details

**Carefully look for pre-existing damage

**These photos should capture pre-existing damage or surfaces/areas with no damage (Example: a floor before movers or another trade comes in)

**All project photos should be completed in encircle.  Do not save directly to your phone and attempt to move later.

-          Photos should be taken prior to commencing work on any project daily, and be taken at end of shift to justify work that has been completed.

-          Start/finish emergency 12 hour report and checklist

-          Obtain flooring (ICC) samples of all different affected flooring materials.

**IMPORTANT: 1 set of samples to be taken and remain on site, 2nd set of samples to be returned to office.

-          Moisture map affected areas in provided software app, include temperature, relative humidity, and moisture content readings of specific building materials.

-          Set up drying equipment and monitor as per IICRC standards

-          Set up other specialty equipment such as injectadry, negative air filtration systems (vented), ozone chambers.

-          Carefully operate and maintain our mobile extraction units

**Maintain and clean after each loss.

**IMPORTANT: Never let these units freeze, keep running in subzero temperatures and check frequently.

-          Recording all equipment by list and photos to Encircle

-          Construct dust control measures and containments prior to removals

-          Selective demolition as necessary to achieve optimal drying with minimal building material removal

**Clean straight drywall cuts, carefully removed baseboards and trims, pull all remaining screws and nails.  Ready for repairs.

-          Complete water extraction & biowash(hotwash) following IICRC standards

-          Establish initial direction for handling contents on new projects

**Find location for wet or damaged contents to be moved to, so contents do not get mixed with non-affected items at first attendance of loss.

**If more damage to contents occur if left for too long, arrange for contents to be moved off-site or attended to asap.

**Document and report content information to Content Supervisor/Mitigation manager

-          Moving, packing & resetting contents

-          Move furniture/appliances in a safe manner where other building materials do not get damaged.

**Hardwood floors, cabinets, door frames, etc. Always be cautious and train those working with you to do the same.

**Photo document all areas you will be moving items in before you move and when completed.

-          Maintain excellent customer service (5 star service)

-          Keep attention to detail and safeguard our customers property and sensitive information at all times

-          Immediately (within 1 hour) refer questions from a property owner, strata manager, adjuster, etc. to the Emergency Project Manager or Emergency Department Manager.

-          Practice good housekeeping at all times to ensure a safe and tidy worksite

-          Follow safety policies and procedures to support a safe working environment

-          Mold remediation & Asbestos work

**Following company safe work procedures

-          Follow Worksafe BC regulations and company procedures for hazardous materials

-          Work under time constraints to meet timelines

-          Excel in gaining knowledge and experience as a Lead technician in all claim aspects of the business

**Water, sewer, fire, smoke damage, etc.

-          Debris disposal

**Record disposals daily on clipboards in shop to the right of equipment room attached the brown shelving unit. Record date, job number and job name on appropriate sheet (garbage, drywall & recycle).

-          Maintain equipment to ensure good working order

**Ensure safe transport so damage is avoided, protect equipment when placing on site. (Ex. Put dehumidifier’s up on blocks in a crawlspace that could possibly reflood on a seepage claim, or strap them securely when transporting in vehicle)

-          Complete daily vehicle clean and maintenance on extraction trucks

-          Clean and restock vehicle at end of every shift

**Ensure trucks ready to go for next person  (Finding out truck isn’t ready when you arrive afterhours isn’t fun or efficient in our response time)

**If unable to complete let a manager know so arrangements can be made.

-          Supply sheets are to be filled out every time shop supplies are used on a job site. SEND DAILY

** Please ensure supply separate sheets for each different stage of a project - emergency, content, abatement, and structural are all to be recorded individually.

** Once supply sheets are filled out, please email them to ashley@totalrestore.ca

-          Complete time sheets at end of each daily project.  SEND DAILY

**This needs to be an area of focus for all staff.  So lead technicians should model this daily and fill out through the day, then forward to vernon@totalrestore.ca at end of each day.

Summary

A Technician’s role in the claims process at Total Restoration Services requires attention to detail and experience in a large array of different claim types (water, sewer, fire, smoke, etc.)  Training will be provided to our developing technician’s and reviewed quarterly.  The job of a technician is to work with the Emergency Project Managers in all facets of restoration. Specific duties include mitigation, demolition, pack out, content manipulation, and cleaning. The role of a Technician is to ensure clear communication is completed with the Emergency Project Manager of job progression daily. Starting Wage will be $27.00 to 29.00 depending on experience. Health Benefits offered after probation.