Overview

Tasks
Analyze and provide advice on the managerial methods and organization of an establishment
Conduct quality audits
Develop quality management and quality assurance standards
Conduct research to determine efficiency and effectiveness of managerial policies and programs
Propose improvements to methods, systems and procedures
Plan the re-organization of operations
Supervise staff
Train staff
Oversee development of communication strategies
Manage knowledge
Direct and advise staff in the development and implementation of service quality assessment strategies