Overview

George Dawson Inn Hotel, the top choice for travelers in Dawson Creek, is currently looking for one Permanent, Full-time Night shift front desk manager.

Job details

Location: Dawson Creek, BC
Salary: 39.75 hourly / 30 to 40 hours per week
Start time: Starts as soon as possible

Responsibilities

• Develop and implement policies and procedures for daily front desk and night shift operations
  Recruit, hire, train, and supervise front desk staff
• Establish work schedules and assign duties to front desk employees
• Conduct staff performance reviews and provide ongoing training
• Oversee front desk operations during the night shift to ensure smooth and efficient service
• Perform front desk duties, including guest check-in and check-out, reservations, and guest inquiries
• Address and resolve guests’ complaints, concerns, and service issues in a professional manner
• Assist guests with special requests and special needs
• Manage and coordinate events and facility bookings
• Negotiate with clients regarding the use and booking of hotel facilities
• Negotiate with suppliers for the provision of materials, supplies, and services
• Arrange and oversee maintenance and repair activities
• Organize and maintain inventory of front desk and operational supplies
• Enforce company policies, procedures, and safety standards
• Prepare shift reports and communicate important operational issues to management

Languages

·       English

Education

College/CEGEP or equivalent experience

Experience

·       1 year to less than 2 years

Computer and technology knowledge

MS Word
MS Excel
MS Outlook

Tagged as: management