Overview

*Supervise and coordinate sales staff and cashiers

*Assign sales workers to duties and prepare work schedules

*Authorize payments and the return of merchandise

*Resolve issues that may arise, including customer requests, complaints and supply shortages

*Maintain specified inventory and order merchandise

*Prepare reports regarding sales volumes, merchandising and personnel matters

*Hire and train or arrange for the training of new sales staff and monitor and report on performance

*Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness

*May perform the same duties as workers supervised

*May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.