Overview
Job Title: Front Desk Agent
Location: Pinnacle Hotel Whistler – Whistler, BC
Job Type: Permanent – Full time
Compensation: $29.50 per hour
Hours: 40 hours per week
About Us
Located in the heart of Whistler Village, Pinnacle Hotel Whistler offers all-suite accommodations with exceptional service and a welcoming atmosphere. We are committed to delivering memorable guest experiences in one of Canada’s premier resort destinations.
Position Summary
We are seeking a friendly, detail-oriented Front Desk Agent to be the first point of contact for our guests. This role is essential in creating a positive and seamless guest experience from arrival to departure.
Key Responsibilities
• Greet and check in/check out guests efficiently and professionally
• Manage reservations, room assignments, and billing processes
• Respond to guest inquiries, requests, and concerns promptly
• Provide local recommendations and information about Whistler
• Handle phone calls, emails, and walk-in inquiries
• Coordinate with housekeeping and maintenance teams
• Maintain accurate records and follow hotel procedures
• Ensure a high level of customer service at all times
Qualifications
• Completion of Secondary (high) school graduation certificate
• 1 to less than 7 months of previous front desk or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Proficiency with hotel management systems (PMS) is an asset
• Flexible availability (including evenings, weekends, and holidays)
• Positive attitude and professional appearance
How to Apply
Please submit your resume and a brief cover letter to pinnaclewhistlervillage@gmail.com
Pinnacle Hotel Whistler is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About Pinnacle Hotel Whistler Village
Experience Whistler with Pinnacle. Make yourself at home in our warm and inviting boutique hotel - that perfect blend of contemporary style and unique West Coast mountain charm.
Set in the heart of Canada’s most spectacular four-season playground, our one-of-a-kind studio suites and prime village location makes us the best choice for your Whistler vacation. We also have an extra secret ingredient no other hotel has: Pinnacle Hotel Whistler Village is home to two of Whistler’s best restaurants: Quattro at Whistler, where you can taste the culinary wonders of Italy, or Alta Bistro, specializing in delicious local fare.
Say goodbye to stuffy, formal Whistler Village hotels - our boutique hotel boasts spacious private studio suites featuring a full kitchen for your convenience, a cozy gas log fireplace perfect for snuggling up to on chilly evenings, and a soaker whirlpool bath to soothe those aching muscles after a thrilling day on the mountain.
