Overview

Reporting to the Maintenance Coordinator, the Maintenance Technician Level I is responsible for the ongoing cleaning and maintenance of pools ensuring there is balanced and clear water, so they are always ready for use by customers, and meet the high-quality standards of BonaVista.

SPECIFIC ACCOUNTABILITIES
·         Be ready and willing to learn new tasks, ask questions on a regular basis until you fully understand water chemistry and how to treat and balance pool water based on test results

·         Perform all daily maintenance work orders in a timely manner while maintaining a high level of service

·         Conduct on-site tasks such as cleaning debris, skimming water surfaces, cleaning baskets, and vacuuming

·         Test and balance water chemistry at every visit, ensuring appropriate chemical adjustments are made to the pool and keep record of water chemistry and measurements

·         Complete works orders on BV app with all information requested and chemicals and/or parts used, while on site

·         Perform repairs, as required, on Polaris cleaners, chlorinators and other small items related to the pool care and maintenance

·         Ensure customers are satisfied with the work performed

·         Identify any issues that arise from customers and bring forward to the Maintenance Coordinator, always documenting issues on work order

·         Ensure vehicles are maintained in a clean and organized fashion, and are stocked and loaded for the day’s calls

·         Test all equipment and report any issues or equipment servicing needs on BV app or to the Service Manager

·         Maintain good customer service when speaking to customers directly

·         Maintain and clean mechanical system areas or cabanas to ensure chemicals are stored properly, debris and old parts are removed

RELATIONSHIPS

Internal: Service Manager, Maintenance and Service Coordinators, other maintenance staff and other staff as required

External: Customers and potential customers

KNOWLEDGE, SKILLS & TECHNICAL ABILITIES

Must have and maintain a Valid Driver’s license G2 or G
Excellent people and customer service skills
Excellent communication skills (written and verbal)
Self-motivated and able to work with minimal supervision
Strong attention to detail
Flexible and adaptable
Excellent organizational and problem-solving skills
Must be comfortable driving in around the GTA

Demonstrate ability and commitment to the Core Competencies:

·         Communication

·         Passion

·         Collaboration

·         Integrity & Trust

·         Initiative

·         Mutual Respect

·         Self-awareness

·         Flexibility & Adaptability

Tagged as: quick learning, reliable