Overview

Job Title: Guest Service Agent (NOC 64314)

Wage: $19.25-$20/hour

Hours per week: 30-40

Number of Positions available: 1

Benefits:

·      Free mental health support for all team members through Canada Life and Telus Employee Assistance Program

·      Employee and friends and family discounts

Language of Work: English

Work Location: 1870 Glacier Ln, Revelstoke, BC V0E 2S0

Company Profile:

Nestled in the scenic mountains of British Columbia, Glacier House welcomes adventurers who are looking for a cozy place to relax once the day is done. With world-class trails and all-season activities at our doorstep, it is the perfect place to stay, play and work! We pride ourselves on delivering warm, personalized service in a relaxed atmosphere. Our small team works closely together to create memorable guest experiences and a welcoming home away from home.

Our Values

At Glacier House our team lives and breathes these core values:

·      Excellence: You are committed to providing outstanding service in every interaction.

·      Ownership: You take initiative and pride in making every guest experience exceptional.

·      Agility: You adapt quickly to change and thrive in a fast-paced environment.

·      Service: You anticipate needs and go above and beyond for guests and your teammates.

·      Care: You bring genuine warmth and hospitality to everything you do.

If these values sound like you, we’d love to have you join our team!

 

Job Description and Responsibilities:

Guest Experience:

·      Greet guests warmly, creating a welcoming and professional first impression.

·      Provide top-tier guest service, enhancing the Glacier House experience.

·      Respond promptly to guest inquiries by phone, email, and in person.

·      Proactively address guest concerns, escalating to management when needed.

·      Support guests with wayfinding and offer information about local experiences, policies, and services.

·      Act as a brand ambassador, ensuring every guest feels valued and cared for.

·      Maintain thorough knowledge of all Glacier House offerings and daily operations.

Sales & Service:

·      Process payments and resort transactions efficiently and accurately using a Point of Sale (POS) system.

·      Reconcile tills and complete opening and closing cash handling duties.

·      Maintain and organize guest services documents, tracking sheets, and filing systems.

·      Ensure the front desk and surrounding areas are clean, organized, and inviting.

·      Collaborate with other departments and maintain strong relationships with tour operators and external partners.

·      Support the guest services team with daily operations, including cleaning, organizing, and preparing for the next day’s activities.

·      Additional duties as assigned.

Employment Requirements:

·       Completion of secondary school required.

·       Friendly, outgoing, and approachable with a natural passion for guest service

·       Excellent verbal communication skills with the ability to engage diverse groups, including families, children, and international visitors.

·       Strong basic math skills and experience handling cash and using POS systems.

·       Ability to multi-task and stay organized in a fast -paced environment.

·       A dependable team player who can problem-solve effectively and maintain confidentiality.

·       Customer service, retail, admissions, and cash handling experience are assets — but if you bring a great attitude and strong basic skills, we are happy to train!

·       Must be willing to complete a Criminal Record Check in accordance with Glacier House’s policies.

Work Conditions:

·      Must be available to work a variety of shifts, including evenings, weekends, and holidays.

·      Ability to stand for extended periods and occasionally lift and carry up to 20 lbs.

·      May require the use of step ladders or step stools during certain tasks.

To apply please send a resume to: sseymour@glacierhouse.com