Overview

Job Duties 
Front Desk Clerk

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service

Night Audit Clerk 

• Balance daily transactions
• Complete reports
• Respond to complaints of guests
• Perform light housekeeping and cleaning duties

Education Requirements 
Secondary (high school) graduation certificate

Skills Requirements 

• 7 months – 1 year experience working as a Hotel Front Desk Clerk
• Attention to detail
• Standing for extended periods

Computer and Technology Knowledge

• Multi-line switchboard
• Word processing software
• Spreadsheet
• Database software
• Central reservation system (CRS)
• Internet

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Judgment
• Reliability
• Resourcefulness
• Dependability
• Excellent oral communication
• Flexibility
• Organized
• Team player

Language of Work 
English

Wage / Hours 
$19.00 to 20.60 hourly (to be negotiated) / 37.50 to 40.00 hours per week

Number of Vacancies Available 
One (1)

Benefits 
Dental plan
Health care plan
Vision care benefits

Location of Work 
Super 8 Yellowknife (on-site)
308 Old Airport Road
Yellowknife, NT
X1A 3T3

Contact for Resume Submission 
Krennie@hlmanagement.ca