Salary: $26/hour;

Job Type: Full-Time

Work Location: 170-2351 No.6 Rd, Unit 170, Richmond BC V6V 1P3

Hours: 30 hours per week based on schedule, Monday to Sunday

Language: English

We are seeking a reliable and service-oriented Customer Service Supervisor to oversee front-line operations. The successful candidate will supervise customer service staff, ensure smooth daily operations, and maintain a high standard of client experience for court bookings, programs, and facility services. This role requires strong organizational skills, leadership capability, and a commitment to delivering efficient and professional customer service in a sports environment.

Job Duties and Responsibilities

– Supervise, coordinate, and schedule the activities of customer service staff, including front desk and reception personnel

– Assign duties and ensure staff provide courteous, accurate, and timely service to clients

– Resolve customer complaints and service-related issues in a professional and efficient manner

– Monitor daily operations, including court bookings, program registrations, and payment processing

– Train new employees and provide ongoing coaching to staff to maintain service standards

– Establish and implement work procedures and service protocols to improve operational efficiency

– Ensure compliance with company policies, health and safety standards, and facility procedures

– Maintain records of staff performance, attendance, and customer interactions

– Coordinate with management regarding staffing needs, service improvements, and operational updates

– Assist in preparing reports on customer service performance and operational activities

– May participate in hiring and evaluating customer service staff

Qualifications:

– Completion of secondary school

– Minimum of 1 year of relevant work experience in customer service or a related field

– Demonstrated proficiency in English

– Previous supervisory or team-leading experience is considered an asset

– Strong interpersonal, problem-solving, and organizational skills

– Ability to work in a fast-paced, customer-focused environment

Please send your resume to stage182019@gmail.com to be considered.